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AI automation · scoped projects

Your operationrun by AI.For real.

Agents that answer on WhatsApp, chase payments, handle email and fill in your systems. You show where the operation gets stuck, NERO builds it and keeps it running.

Talk to RafaSee what can be automated

NERO · AI agent

  1. Hi, I'm NERO's agent. Tell me what gets stuck in your operation: support, collections, email, spreadsheets? Type, or tap an option.

NERO doesn't keep this conversation. The text goes through Anthropic (US) only to generate the reply. On WhatsApp, you send the summary yourself.

Free diagnosis. First prototype on your data within a week.

What Botfy does today

channels: WhatsApp, Telegram and web chat
3
languages: Portuguese and English
2
answers drawn from the client's own knowledge base
RAG
no shifts, no queues
24/7

01 / One night of your operation

What a night could look like, from a lead writing at 10:41pm to the manager opening the dashboard the next morning. With nobody on call.

Simulation · fictional names, times and numbers

Vida Clinic · agent

  1. Lead arrives after hours

    Patient: Hi, do you do teeth whitening? How much is it?

    10:41 pm

  2. Reply in seconds

    Agent: Hi! We do. The price depends on the assessment, which is free. Would you rather come in the morning or the afternoon?

    10:41 pm

  3. Patient: Afternoon. Does Thursday work?

    10:42 pm

  4. Agent: Thursday has 3pm or 4:30pm. Which one suits you?

    10:42 pm

  5. Patient: 4:30

    10:43 pm

  6. Calendar filled without the front desk

    Agent: Booked: Thursday, 4:30pm, with Dr. Ana. I'll send the address now and a reminder on Wednesday.

    10:43 pm

  7. 10:43 pm Calendar updated · contact saved in your system

  8. Patient: Does my insurance cover it?

    10:44 pm

  9. Knows what it doesn't know

    Agent: I'd rather have the front desk confirm that one once they have your plan details. I've passed your question to Carla, and she'll reply first thing tomorrow.

    10:44 pm

  10. 10:44 pm Handed to a human · history attached

  11. One human message, with the full context

    Front desk: Good morning! Carla here. About your plan: we'll confirm whitening coverage at the appointment, so bring your card. See you Thursday at 4:30pm.

    8:02 am

  12. The whole month at a glance

    8:10 am The manager opens the dashboard.

Manager dashboard

last 30 days · example

Conversations resolved by the agent
1,284
Average response time
38 s
Handed to a human
9%
Hours given back to the team
212 h
I want a night like this in my operation
Live demo (in Portuguese):Clinic Online store

What NERO builds with

  • WhatsApp Business API
  • Claude
  • n8n
  • Supabase
  • Python
  • Next.js
  • PostgreSQL
  • and whatever your operation already uses

02 / By area

Day-to-day cases from each department, with what the agent actually takes over. No generic examples.

Sales

The lead writes at 10pm and hears back the next morning.

  • Qualifies the lead on WhatsApp in seconds, any time of day
  • Books the meeting straight into the rep's calendar
  • Follows up with whoever stopped replying
  • Drafts the proposal from what is already in the CRM
Talk about Sales

Support

The same questions, every day, all day.

  • Answers from your knowledge base, 24 hours a day
  • Tracking, exchanges, duplicate invoices and order status
  • Hands over to a human with the full history when needed
  • Logs everything in the system you already use
Talk about Support

Finance

Chasing payments is tedious. Reconciling is worse.

  • Reminds the customer about the invoice on WhatsApp and email, in the right tone
  • Reads bills, invoices and statements and posts them to the system
  • Reconciles the bank statement with receivables
  • Produces the recurring report without anyone opening a spreadsheet
Talk about Finance

Operations

The order arrives by email and someone types it all in again.

  • Turns email and PDF into records in the system
  • Flags low stock, missed deadlines and stalled orders
  • Documents the process while it runs
  • Connects tools that do not talk to each other today
Talk about Operations

HR

One opening, a hundred CVs, a weekend of screening.

  • Does the first CV screen against the job criteria
  • Schedules interviews and confirms with the candidate
  • Answers onboarding questions from new hires
  • Runs the engagement survey and summarizes the answers
Talk about HR
I want this in my area

03 / Projects

Rafael’s work at Mail Metrics and projects from his personal portfolio. Experience he brings to NERO.

Work at Mail Metrics / 01

Cleo

AI for accounts receivable. Inside Microsoft Teams.

Rafael develops Cleo as an AI Automation Engineer at Mail Metrics. An AI accounts-receivable assistant integrated with Microsoft Teams.

AI Automation Engineer / Mail Metrics

Cleo interface in the timesheet area
Cleo interface: timesheet area.

Founder-owned project / 02

Botfy

Digital AI employees for SMEs

B2B SaaS that lets small and medium businesses put AI agents trained on their own knowledge base in WhatsApp, Telegram and web chat, with human handoff and RAG over private data.

Botfy dashboard with an overview of AI agents and conversations
Actual Botfy dashboard

Founder-owned project / 03

Citely

How AI engines see a brand.

Audits brand citations in answer engines, prioritizes fixes and helps draft the content needed to put them into practice.

  • Python (FastAPI)
  • Next.js
  • TypeScript
  • Supabase
  • OpenRouter
  • RAG
Citely dashboard for auditing brand visibility in AI engines
Screenshot from Rafael’s public portfolio demonstrating the Citely interface. The displayed data is not a NERO client result.

Rafael’s portfolio

More projects, different problems.

Open each project for details and technologies.

Platform / backendBotfyOSThe orchestration backend for Botfy’s agents and channels.

Brings agent configuration, knowledge ingestion and tenant management into a typed API used by the studio and channel adapters.

Technologies

  • TypeScript
  • Node.js
  • PostgreSQL
  • Job queues
  • Typed API
Content / automationPostLinkedInFrom notes and articles to LinkedIn posts, with AI.

Turns source material into drafts in the author’s voice, with approval, scheduled publishing and engagement tracking.

PostLinkedIn interface for creating and publishing content
Interface published in Rafael’s portfolio. Generated text belongs to the original screenshot; its statistics have not been verified.

Technologies

  • Python
  • Claude API
  • LinkedIn API
  • Scheduling worker
Prospecting / dataE-mail ScraperQualified contact lists built from public sources.

Extracts contact data, validates email addresses, removes duplicates and adds company context before exporting the lists.

Technologies

  • Python
  • Web scraping
  • Email validation
  • Data enrichment APIs
Operations / internal toolsBotfyHQA console for the day-to-day operation of Botfy.

Brings tenant and conversation monitoring, agent review and operational support tools into one place.

Technologies

  • Python
  • Internal tooling
  • BotfyOS API
  • Auth & RBAC
Agents / personal organizationLifeOSSpecialized agents for organizing personal life.

Coordinates areas such as calendar, finance, health and projects through a conversational interface with shared memory.

Technologies

  • TypeScript
  • Claude API
  • Multi-agent orchestration
  • Personal data integrations
View on GitHub
Personal finance / AIExpenseTrackerExpense tracking with AI-assisted categorization.

Imports transactions, suggests categories and lets users review records and export them to other tools.

Technologies

  • TypeScript
  • Next.js
  • AI categorization
  • PostgreSQL
View on GitHub
Agents / orchestrationSage TeamAI agents working as a team with defined roles.

Organizes research, planning, execution and review with shared memory and an interface for following the work.

Technologies

  • TypeScript
  • Claude API
  • Multi-agent orchestration
  • Realtime UI
View on GitHub

04 / What NERO builds

AI agents

Trained on your knowledge base. They answer in seconds and hand over to a human when the case calls for it, history included.

WhatsApp support

The channel your customer already uses. Qualification, booking and first-line support, 24 hours a day.

Automated back-office

PDFs, emails, spreadsheets and data entry. What takes a human a day becomes minutes of processing.

AI diagnosis

45 minutes, free. We map the operation, estimate the return and tell you what's worth automating. And what's not.

Custom development

Several agents working together, integrations and panels designed around your process.

If it is repetitive, follows rules or lives in text, it can be automated.

Tell us what is stuck

05 / How it works

You come in with the operation as it is. By the second week there's already something running on your data.

  1. Diagnosis

    45 minutes, free, on a call or WhatsApp. You show the operation, NERO points out what can be automated and the estimated gain.

  2. Scope and proposal

    Same week. Package, price and timeline fixed before a single line of code.

  3. Prototype on your data

    One week after you say yes there's an agent answering from your real knowledge base. You test it before it goes live.

  4. Production and follow-up

    Integration with your channels and systems, testing at real volume and monthly or fortnightly operation reviews, depending on the package. Each cycle gives more hours back to the team.

What's included in every project

  • A free 45-minute diagnosis
  • A prototype on your data before you pay for the project
  • Price and timeline fixed in the proposal
  • The code is yours. You're not locked in to NERO.
  • 30 days of adjustments after going live
  • The person who builds it is the person you talk to: Rafa
I want to start this week

06 / Packages

The diagnosis is free whichever one you pick. The difference is how much of the operation comes in and how much follow-up comes with it.

Agent

To start with one channel: support or lead qualification on WhatsApp.

  • 1 agent trained on your knowledge base
  • WhatsApp Business API or website chat
  • Handover to a human with the history
  • Conversations panel
  • 30 days of adjustments after going live

Live in 2 to 4 weeks

I want Agent

Recommended

Operation

To take the repetitive work out of more than one area.

  • Everything in Agent
  • Up to 3 process automations: email, PDF, spreadsheet, system
  • Integration with your CRM, ERP or whatever you already use
  • Monthly operation review with Rafa
  • Ongoing adjustments for as long as the follow-up lasts

Live in 4 to 8 weeks

I want Operation

Custom

For teams that need more than one agent, their own panel or an integration that does not exist yet.

  • Everything in Operation
  • Several agents working together and custom panels
  • Integrations with no limit on systems
  • Operation review every two weeks
  • Rafa's full-time dedication for the length of the project

Timeline set in the scope

I want Custom

Investment

Proposal by scope, with price and timeline fixed before we start.

Comparison
AgentOperationCustom
Free diagnosis✓✓✓
AI agents11 or moreSeveral
ChannelsWhatsApp or chat+ email and TelegramAll
Process automations·Up to 3No limit
CRM / ERP integration·✓✓
Conversations panel✓✓✓
Operation review·1×/month2×/month
Full-time dedication··✓
InvestmentBy scopeBy scopeBy scope

Not sure which one: talk to Rafa

Rafael Petriccone, founder of NERO
Rafael PetricconeFounder / AI Automation Engineer

07 / Who’s behind it

Behind NERO is Rafael Petriccone, AI Automation Engineer at Mail Metrics, where he builds Cleo, an AI assistant for accounts receivable inside Microsoft Teams. Founder of Botfy, a SaaS that puts AI agents on WhatsApp, Telegram and web chat for European SMEs, and of Citely, a brand visibility platform for answer engines. Works in Portuguese and English, Brazil and Europe.

Talk to Rafa petriccone.com

08 / Questions

Do I need someone technical on my side?

No. The diagnosis is done with whoever runs the operation. NERO builds, integrates and documents; your team only needs to know the tools it already uses.

How soon do I have something running?

A prototype on your data one week after you say yes. Production lands between two and eight weeks, depending on the package and the integrations.

How much does it cost?

The diagnosis is free. After it comes a proposal by scope, with price and timeline fixed. No checkout on the site and no per-user fee.

Do I need to replace the systems I already use?

No. The automation sits on top of what exists: CRM, ERP, spreadsheets, email, WhatsApp.

What if the agent gets it wrong?

It knows what it does not know. Outside what it was trained on, it hands over to a human with the conversation history. For the first 30 days NERO follows every one of those cases and adjusts.

What about my data?

Kept isolated per client, with restricted access, and no model is trained on your content. Projects follow LGPD and, in Europe, GDPR.

Do you work outside Brazil?

Yes. Brazil and Europe, in Portuguese or English, fully remote.

Another question? Talk to Rafa

09 / Start now

Get the proposal for your operation. No commitment and no one-hour sales meeting: you tell us what gets stuck, NERO tells you what can be done.

Talk to Rafa on WhatsApp or write by email rsp.88@hotmail.com

I reply within 24 business hours.