AI automation

Your operationHANDS-FREEwithout hands.

We build AI agents that take over support, triage and back-office and run without pause. First delivery in weeks, not quarters.

60+

companies on Botfy

250K+

messages / month

<2 MIN

average resolution

24/7

no shifts, no queues

01 / Services

Work that should run itself

01

AI agents

Trained on your knowledge base. They answer in seconds and hand over to a human only when it matters.

02

WhatsApp support

The channel your customer already uses. Qualification, booking and first-line support, 24 hours a day.

03

Automated back-office

PDFs, emails, spreadsheets and data entry. What takes a human day today becomes minutes of processing.

04

AI diagnosis

We map your operation, estimate the return and tell you what is worth automating — and what is not.

05

Custom development

Multi-agent systems, integrations and consoles built for your process, not for the market average.

02 / Process

Four steps to the first hour you get back

  1. 01

    Diagnosis

    45 minutes. You walk us through the operation, we point at the automatable bottlenecks and the estimated gain.

  2. 02

    Scope and prototype

    Within a week something is running on your real data. Not a deck: a system.

  3. 03

    Production

    Integration with your channels and tools, testing at real volume, and a documented handoff to your team.

  4. 04

    Operate and evolve

    We monitor, measure and tune. Every cycle gives your team more hours back and lowers cost per interaction.

03 / Proof

Two real projects. And what's possible.

MAIN PROJECTBOTFY

Digital AI employees for SMEs

B2B SaaS that lets small and medium businesses put AI agents trained on their own knowledge base in WhatsApp, Telegram and web chat — with human handoff and RAG over private data.

60+

active companies

250K+

messages / month

<2 min

avg. resolution

CITELY

Visibility in answer engines

Platform that audits how AI engines describe a brand and delivers prioritized fixes.

CLINIC · HYPOTHETICAL

Triage and scheduling

Here's what's possible for a clinic: WhatsApp replies in seconds, a calendar that fills itself without reception involved, and only the cases that truly need a person reach the team.

E-COMMERCE · HYPOTHETICAL

Automated post-sale

Here's what's possible for an e-commerce: tracking, exchanges and product questions handled by the agent, freeing the human team for exceptions and retention.

AI & agents

Claude API · RAG · embeddings · vector DB · multi-agent orchestration

Backend

Python · TypeScript · Node.js · PostgreSQL · job queues

Channels

WhatsApp Business API · Telegram · web widget · Slack

Tooling

n8n · Make · Notion API · Firecrawl · Docker · CI/CD

Who's behind it

An engineer who ships to production

Nero is led by Petriccone, AI Automation Engineer. Founder of Botfy — a B2B SaaS that puts digital AI employees in WhatsApp, Telegram and web chat for European SMEs — and of Citely, a brand-visibility platform for answer engines. Service in Portuguese and English, Brazil and Europe.

04 / FAQ

Questions that always come up

How long until something is running?

A prototype on your data within a week of scoping. Production usually lands between two and six weeks, depending on integrations.

What does it cost?

The diagnosis is free. Each project is quoted at fixed scope afterwards, with price and timeline agreed before we start.

Do I have to replace my current systems?

No. The automation integrates with what you already run — CRM, ERP, spreadsheets, email, WhatsApp — instead of replacing your operation.

What about data security?

Data isolated per client, restricted access and no model training on your content. Projects follow GDPR and LGPD.

Does this work for a small company?

That is exactly the audience: small and mid-sized businesses that want real automation without building an in-house AI team.

Do you work outside Brazil?

Yes. Brazil and Europe, in Portuguese or English, fully remote.

What should your team stop doing tomorrow?

Describe the process eating your team’s hours. If we have shipped something close to it, we will show you right away. If not, we scope it together the same week.